Last Updated: September 22, 2025
1. Introduction
Crawling Sloth ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our services or visit our website.
2. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, company name
- Project Information: Requirements, specifications, content, and materials you provide for projects
- Payment Information: Billing address and payment details (processed securely through third-party payment processors)
- Communications: Messages, emails, and other communications with us
Information Collected Automatically
- Website Usage: IP address, browser type, pages visited, time spent on pages
- Cookies: We may use cookies and similar technologies to improve user experience
- Analytics: We use analytics tools to understand how our website is used
3. How We Use Your Information
We use your information to:
- Provide and deliver our services
- Communicate with you about projects and services
- Process payments and send invoices
- Improve our services and website
- Comply with legal obligations
- Respond to your inquiries and support requests
- Send service-related announcements when necessary
4. Legal Basis for Processing (PDPA Compliance)
Under Singapore's Personal Data Protection Act (PDPA), we process your personal data based on:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract: Processing is necessary for a contract we have with you
- Legal Obligations: Processing is necessary to comply with the law
- Legitimate Interests: Processing is necessary for our legitimate business interests
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
Service Providers
Third-party vendors who help us provide services (hosting, payment processing, analytics). These providers are contractually obligated to protect your data.
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights and safety.
Business Transfers
In connection with any merger, sale, or transfer of our business assets.
6. International Data Transfers
If we transfer your data outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Project-related data is typically retained for 7 years in accordance with business and tax requirements.
9. Your Rights
Under Singapore's PDPA, you have the right to:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal: Withdraw consent for data processing (where consent is the legal basis)
- Data Portability: Request transfer of your data in a structured format
- Deletion: Request deletion of your data (subject to legal retention requirements)
To exercise these rights, please contact us at hello@crawlingsloth.cloud.
10. Cookies and Tracking Technologies
Our website may use cookies to:
- Remember your preferences
- Understand how you use our website
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.
12. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we discover we have collected such data, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.
14. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact:
Email: hello@crawlingsloth.cloud
Data Protection Officer: hello@crawlingsloth.cloud
Location: Singapore
15. Complaints
If you believe we have not handled your personal data properly, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore:
- Website: www.pdpc.gov.sg
- Email: info@pdpc.gov.sg